Chapter 12 | Higher Education | Oxford University Press Canada

Interplay: The Process of Interpersonal Communication - Quiz 12

Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the Submit my answers button at the bottom of the page to receive your results.

Question 1:

According to Virginia Satir, the person in a family conflict who says something irrelevant is called the ____________.
a) placater
b) distracter
c) computer
d) blamer
e) space cadet

Question 2:

According to Mary Ann Fitzpatrick's research, the type of couple with the highest level of marital satisfaction is _______________.
a) traditionals
b) mixed
c) independents
d) separates
e) functionals

Question 3:

The _____________ stage is when members of a group not only accept a decision but endorse it.
a) orientation
b) reinforcement
c) endorsement
d) emergence
e) conflict

Question 4:

Interaction that follows officially established channels in an organization is referred to as _____________.
a) formal communication
b) informal communication
c) horizontal communication
d) upward communication
e) downward communication

Question 5:

When a family has a very high demand for loyalty, too much cohesion and consensus and very little independence, it can be described as ______________.
a) disengaged
b) chaotic
c) enmeshed
d) rigid
e) personalized

Question 6:

Emotional support and tolerance of new ideas are dimensions of organizational culture.
a) True
b) False

Question 7:

The nuclear family is the smallest family subsystem.
a) True
b) False

Question 8:

Among the qualities that distinguish winning teams is a collaborative climate in which members trust and support one another.
a) True
b) False

Question 9:

During an employment interview it is customary for the interviewer to talk the majority of the time.
a) True
b) False

Question 10:

A common source of conflict in many families is how to handle conflicts.
a) True
b) False