Chapter 7 | Higher Education | Oxford University Press Canada

Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the Submit my answers button at the bottom of the page to receive your results.

Question 1:

Another name for pseudolistening could be counterfeit communication.
a) True
b) False

Question 2:

When offering an evaluating response it is important ______________.
a) that you have experienced the same problem
b) that your evaluation is genuinely constructive
c) that the speaker has requested the evaluation
d) all of the above
e) b and c only

Question 3:

When offering advice it is important to be sure ____________.
a) the other person really wants to hear your suggestions
b) the other person is truly ready to accept it
c) you are confident your advice is correct
d) you are certain the recipient won't blame you if the advice doesn't work out
e) all of the above

Question 4:

Which of the following is an analyzing response phrased in a tentative way?
a) The problem started because you didn't call her back.
b) Maybe she was hurt when you didn't call her back. That might be why she didn't invite you.
c) She really doesn't like you.
d) She didn't invite me either. Who cares?
e) Forget about her.

Question 5:

When offering a supporting response it is important to ___________________.
a) use touch as well as verbal support
b) be sure your support is sincere
c) be sure the speaker can accept your support
d) all of the above
e) b and c only

Question 6:

Which is not an example of a counterfeit question?
a) questions that make statements
b) questions that carry hidden agendas
c) questions based on unchecked assumptions
d) questions that gather more facts and details

Question 7:

Listening is both more frequent and less emphasized than speaking.
a) True
b) False

Question 8:

Advice isn't always helpful.
a) True
b) False

Question 9:

When approached with another's problem, the most common reaction is advising.
a) True
b) False

Question 10:

Listening is like breathing - a natural activity that people do without much conscious effort.
a) True
b) False

Higher Education

Interplay: The Process of Interpersonal Communication - Quiz 07