We use cookies to enhance your experience on our website. By continuing to use our website, you are agreeing to our use of cookies. You can change your cookie settings at any time. Find out more

Higher Education

Instructions:

Question 1:


a) verbal aggression
b) a tangential response
c) an irrelevant response
d) an ambiguous response
e) an impersonal response

Question 2:


a) verbal aggression
b) a tangential response
c) an irrelevant response
d) an ambiguous response
e) an impersonal response

Question 3:


a) don’t complain
b) tend to make more personal complaints
c) tend to escalated episodes of conflict
d) tend to complain indirectly
e) tend to offer behavioural complaints

Question 4:


a) Recognition
b) Acknowledgment
c) Compliment
d) Endorsement
e) All four are levels.

Question 5:


a) People use cordial greetings and closings significantly more in a workplace that does not value harmony and interpersonal relationships, and where co-operation and solidarity are undervalued.
b) The act of sending an email message, instead of a voice-mail message or face-to-face communication, eliminates the need to monitor and control non-verbal behaviours and allows the sender more time to create a carefully composed message.
c) E-mail requests are typically less polite than voicemail.
d) Senders of negative voice-mail feedback feel more comfortable delivering their messages than recipients feel receiving the negative comments.

Question 6:


a) True
b) False

Question 7:


a) True
b) False

Question 8:


a) True
b) False

Question 9:


a) True
b) False