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Higher Education

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Instructions:

Question 1:


a) verbal aggression
b) a tangential response
c) an irrelevant response
d) an ambiguous response
e) an impersonal response

Question 2:


a) verbal aggression
b) a tangential response
c) an irrelevant response
d) an ambiguous response
e) an impersonal response

Question 3:


a) don’t complain
b) tend to make more personal complaints
c) tend to escalated episodes of conflict
d) tend to complain indirectly
e) tend to offer behavioural complaints

Question 4:


a) Recognition
b) Acknowledgment
c) Compliment
d) Endorsement
e) All four are levels.

Question 5:


a) People use cordial greetings and closings significantly more in a workplace that does not value harmony and interpersonal relationships, and where co-operation and solidarity are undervalued.
b) The act of sending an email message, instead of a voice-mail message or face-to-face communication, eliminates the need to monitor and control non-verbal behaviours and allows the sender more time to create a carefully composed message.
c) E-mail requests are typically less polite than voicemail.
d) Senders of negative voice-mail feedback feel more comfortable delivering their messages than recipients feel receiving the negative comments.

Question 6:


a) True
b) False

Question 7:


a) True
b) False

Question 8:


a) True
b) False

Question 9:


a) True
b) False