Higher Education

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Communicating for Results, 2e: Chapter 5

Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the "Submit my answers" button at the bottom of the page to receive your results.

Question 1:


a) readers within an organization
b) readers external to an organization
c) the human resources department
d) All of the above.

Question 2:


a) more formal than a standard letter
b) long and complex documents
c) a two-part structure comprised of a header and a message
d) All of the above.

Question 3:


a) at least one item
b) at least two items
c) at least three items
d) at least four items

Question 4:


a) use parallel phrasing
b) have consistent verbs and tenses
c) are punctuated consistently
d) All of the above.

Question 5:


a) the user's ability to flame
b) their privacy
c) the user's ability to avoid uncomfortable face-to-face communication
d) their convenience and affordability

Question 6:


a) Composing action-specific subject lines
b) Writing messages in capital letters
c) Keeping messages short
d) Wrapping text after 70 characters

Question 7:


a) salutation
b) complimentary close
c) attachment
d) signature

Question 8:


a) are one screen or less in length
b) include emoticons to help convey tone
c) are used as a communication tool during conflict
d) All of the above.

Question 9:


a) have a specific, informative subject line
b) introduce the primary purpose of the communictaion at the end of the e-mail
c) emphasize reader benefits
d) include lists

Question 10:


a) is supported by some organizations
b) is banned by some organizations
c) can confuse readers who are unfamiliar with abbreviations
d) All of the above.