Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the Submit my answers button at the bottom of the page to receive your results.

Question 1:

Sherell and Monique have a disagreement about how to spend their end-of-the-year bonus. Sherell wants to go on a trip, and Monique wants to spend it on the house. Instead, they decide to buy a fishing boat. This is probably an example of ________.
a) avoidance
b) compromise
c) collaboration
d) competing
e) accommodating

Question 2:

The distinguishing characteristic in win-lose problem solving is ________.
a) power
b) accommodation
c) triumph
d) compromise
e) None of the above.

Question 3:

Which of the following choices has two components of an assertive message?
a) Accommodation and interpretation
b) Intention and consequence
c) Frustration and manipulation
d) Respect and avoidance
e) None of the above.

Question 4:

Which of the following was not a finding in a study of college students on sex roles and handling conflict?
a) Men are better listeners.
b) Women are more concerned with others' feelings.
c) Men are more direct.
d) All of the above.
e) None of the above.

Question 5:

‘I have tried everything in my power to make this relationship work, but it's impossible. It'll never work because you don't make any effort; you don't try at all.’ This statement is an example of which type of dysfunctional conflict?
a) Short-sightedness
b) Losing sight of the original issue
c) Unwillingness to cooperate
d) Polarization
e) Personalization

Question 6:

Which of the following statements describes the advantages to using e-mail to communicate when managing workplace conflict?
a) Email allows the sender to carefully consider and compose his or her message and has the potential to be perceived as more polite and non-threatening than some face-to-face encounters.
b) Email has the potential to reduce the incidence of heated exchanges between people engaged in ongoing conflicts
c) In email communication, the absence of non-verbal cues that help us decipher the relational tone of the message, combined with the inhibition we might feel because the receiver is not physically present, can ease a tense situation.
d) A and B only.
e) None of the above.

Question 7:

Research has revealed a strong relationship between the way a father handles conflict and the style used by his adult children.
a) True
b) False

Question 8:

Assertive approaches to conflict are likely to seem rude to members of collectivist cultures.
a) True
b) False

Question 9:

Recent research shows that the differences in how men and women approach conflict are rather small and not at all representative of the stereotypical picture of the aggressive male and the passive female.
a) True
b) False

Question 10:

Women are more likely to use logical reasoning and bargaining than aggression in conflict.
a) True
b) False

Question 11:

For men, friendship and aggression are mutually exclusive.
a) True
b) False

Higher Education

Interplay: The Process of Interpersonal Communication, Third Canadian Edition - Student Practice Quiz - Chapter 10