Higher Education

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Communicating for Results, Third Edition: Chapter 1

Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the “Submit my answers” button at the bottom of the page to receive your results.

Question 1:


a) Piracy
b) Natural disasters
c) Cyberwarfare
d) Identity theft

Question 2:


a) Fewer middle managers
b) Shorter communications chains
c) Require all individuals to be skilled communicators
d) All of the above

Question 3:


a) Rhetoric
b) Semantics
c) Semiotics
d) Cyberneteics

Question 4:


a) Encoding
b) Recruiting
c) A channel
d) Decoding

Question 5:


a) Verbal communication
b) Written communication
c) Non-verbal communication
d) Telephone communication

Question 6:


a) Upward communication
b) Downward communication
c) Vertical communication
d) Horizontal communication

Question 7:


a) Critical interference
b) Channel overload
c) Information overload
d) Emotional interference

Question 8:


a) Biases
b) Exaggeration
c) Rights violation
d) Honesty

Question 9:


a) Direct communication
b) Non-verbal communication
c) Politeness strategies
d) Shared cultural meanings

Question 10:


a) Fraud
b) Libel
c) Plagiarism
d) Disrespect

Question 11:


a) Asking questions
b) Paraphrasing the speaker’s main points
c) Paying attention to non-verbal clues
d) Rejecting messages based on personal value systems

Question 12:


a) Using readers’ first names
b) Using slang and colloquialisms
c) Keeping sentences short and direct
d) Incorporating humour, irony, and sarcasm