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Communicating for Results, Third Edition: Chapter 2

Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the “Submit my answers” button at the bottom of the page to receive your results.

Question 1:


a) Contextual factors
b) Discount commodities
c) Genres
d) Rhetorical situations

Question 2:


a) Audience-focused
b) Purpose-driven
c) Writer-focused
d) Concise

Question 3:


a) Their experience with the audience
b) The audience’s knowledge about the subject
c) The audience’s likely response
d) All of the above

Question 4:


a) Prewriting
b) Outlining
c) Drafting
d) Editing

Question 5:


a) Combative writing
b) Collaborative writing
c) Choreographed writing
d) Critical writing

Question 6:


a) To reduce the chance the message will succeed
b) To overlook key components of the message
c) To organize the message effectively
d) To include only one purpose in the message

Question 7:


a) The level of detail the audience needs
b) How technical the document should be
c) What format the audience expects
d) All of the above

Question 8:


a) Channel
b) Router
c) Transmitter
d) Directional marker

Question 9:


a) Rely on spell- and grammar-checkers
b) Read the draft aloud
c) Speed-read
d) Analyze the draft during one reading

Question 10:


a) Context-Organic-Sentences
b) Content-Organization-Style
c) Continental-Original-Stylus
d) Continuum-Origami-Semantics

Question 11:


a) Writer’s block
b) Writer’s wedge
c) Writer’s jam
d) Writer’s hindrance

Question 12:


a) Sequential development
b) Chronological development
c) Cause-and-effect development
d) Show-and-tell development

Question 13:


a) Create an environment where people feel safe communicating honestly
b) Listen to the writer carefully
c) Give feedback that might be embarrassing privately
d) All of the above