Higher Education

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Communicating for Results, Third Edition: Chapter 5

Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the “Submit my answers” button at the bottom of the page to receive your results.

Question 1:


a) Readers within an organization
b) Readers external to an organization
c) The human resources department
d) Anyone who wants to read it

Question 2:


a) Memos are more formal than standard letters.
b) Memos are long and complex documents.
c) Memos have a two-part structure comprised of a header and message.
d) Memos follow the same structure as formal letters.

Question 3:


a) To:
b) Date:
c) Importance:
d) Subject:

Question 4:


a) Inside address
b) Salutation
c) Complimentary close
d) Subject line

Question 5:


a) At least one item
b) At least two items
c) At least three items
d) At least four items

Question 6:


a) They use parallel phrasing.
b) They have consistent verbs and tenses.
c) They are punctuated consistently.
d) All of the above

Question 7:


a) User’s ability to flame
b) Their privacy
c) User’s ability to avoid uncomfortable face-to-face communication
d) Their convenience and affordability

Question 8:


a) Composing action-specific subject lines
b) Writing messages in capital letters
c) Keeping sentences short
d) Wrapping text after 70 characters

Question 9:


a) Salutation
b) Complimentary close
c) Attachment
d) Signature

Question 10:


a) When they are one screen or less in length
b) When they include emoticons to help convey tone
c) When they are used as a communication tool during conflict
d) When they are used to disclose confidential information

Question 11:


a) Has a specific, informative subject line
b) Introduces the primary purpose at the end of the message
c) Emphasizes reader benefits
d) Includes lists

Question 12:


a) It is supported by some organizations.
b) It is banned by some organizations.
c) It can confuse readers who are unfamiliar with abbreviations.
d) All of the above