Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the “Submit my answers” button at the bottom of the page to receive your results.

Question 1:

Which of the following statements reflects the transactional nature of communication?
a) We communicate through verbal and non-verbal channels.
b) We don’t communicate to others; we communicate with them.
c) We communicate to meet our physical, social, and identity needs.
d) We cannot not communicate.

Question 2:

Which statement below reflects key knowledge of a competent communicator?
a) What works in one setting might fail in another.
b) More communication will likely solve a problem.
c) Everybody shares common communication skills and styles.
d) I should consistently use the same communication skills.

Question 3:

What does "empathy" refer to?
a) Feeling sorry for the other person
b) Reserving your judgement about the other person
c) Communicating honestly with the other person
d) Understanding the other person’s point of view

Question 4:

What are some key characteristics of interpersonal communication?
a) Limited use of labels, high degree of information exchange, and idiosyncratic social rules
b) Unequal participation, limited feedback, and a tendency for members to pressure others to conform
c) Limited information exchange, great dependence on context, and a long social hierarchy
d) Explicit information exchange, limited use of context, and a short social hierarchy

Question 5:

The observation that communication never happens in a vacuum explains what feature of communication?
a) Every communication situation is bound by social rules
b) Communication involves verbal and non-verbal signals
c) No single person or event causes another person’s reaction
d) Communicators imitate the styles of their role models

Question 6:

Magazines, newspapers, radio, and television are examples of public communication.
a) True
b) False

Question 7:

Some social needs we meet with communication include the need for affection, the need for inclusion, and the need for control.
a) True
b) False

Question 8:

Coordination in communication refers to turn taking and etiquette.
a) True
b) False

Question 9:

It is a form of feedback when your friend rolls her eyes when you ask her about her weekend.
a) True
b) False

Question 10:

Positive and negative health outcomes have been related to the presence or absence of communication in people’s lives.
a) True
b) False

Higher Education

Understanding Human Communication, Third Edition: Chapter 1