Higher Education

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Understanding Human Communication, Third Edition: Chapter 2

Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the “Submit my answers” button at the bottom of the page to receive your results.

Question 1:


a) Empathy involves having compassion for another person’s situation; sympathy is more personal and based on experience
b) Empathy requires projecting yourself into another person’s perspective; sympathy is less personally engaged
c) Empathy is innate, while sympathy must be learned
d) These terms are interchangeable

Question 2:


a) The image we create to present to others
b) The self we create from the messages we receive from significant others
c) The ability to monitor our communication and its effects on others
d) Verbal and non-verbal behaviour we use to create and maintain our own identity and others’ identities

Question 3:


a) The use of good manners to create a favourable impression
b) The use of artifacts to create an intimidating persona
c) The conscious intention to make the best impression possible
d) The strategies people use to influence how other people view us

Question 4:


a) The person you believe yourself to be when you are honest with yourself
b) The person you want others to perceive you being
c) The assumption that others see you as you see yourself
d) The ability to monitor yourself as you communicate

Question 5:


a) Identify a behaviour; explain its effects; explain your interpretation
b) Perceive an event; interpret the event; assign significance to the event
c) Describe a behaviour; give possible interpretations of the behaviour; ask for clarification
d) Take the other’s perspective; identify emotionally; show concern for the other

Question 6:


a) The ability to change communication styles in response to others’ needs
b) The idea that a person’s self-concept aligns with the way the person believes others see him or her
c) The way that people react to the opinions of significant others
d) The idea that the self is shaped by the culture in which a child is raised

Question 7:


a) The assumption that everyone sees us the way we see ourselves
b) A set of perceptions about the self that remains relative stable
c) The ability to check one’s perceptions for accuracy
d) A prediction about the self that comes to be true over time

Question 8:


a) A prediction that becomes an outcome because of a person’s expectations
b) The belief that we have limited agency in our lives
c) A belief that fate shapes what happens to us
d) The sense of self-monitoring that leads a person to change communication styles

Question 9:


a) A romantic partner
b) A personal who has significant authority in our lives
c) A person who serves as a role model
d) A person whose opinion affects your self-concept

Question 10:


a) Your ability to monitor your speech and action
b) Your willingness to assert yourself as distinct
c) Your evaluation of your self-worth
d) Your sense of who you are as an individual