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Understanding Human Communication, Third Edition: Chapter 5

Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the Submit my answers button at the bottom of the page to receive your results.

Question 1:


a) The process of recalling information after time has passed
b) The process of focusing on certain environmental stimuli
c) Providing observable feedback to another person
d) Ceasing to speak until it is your conversational turn

Question 2:


a) Pretending to listen but really thinking about something else
b) Listening only to the parts of a message that matter to the listener
c) Listening for information that may be used against the speaker
d) Refusing to listen to messages the listener doesn’t want to hear

Question 3:


a) 100 to 140
b) 200 to 300
c) up to 600
d) up to 1000

Question 4:


a) Listening to maintain relationships and positive feelings
b) Listening for clues about how to respond; interested in the current task
c) Listening for quality of message and detail; good at analysis
d) Listening in order to support another person through a crisis

Question 5:


a) Listening for clues about how to respond; interested in the current task
b) Listening to maintain relationships and positive feelings
c) Listening for quality of message and detail; good at analysis
d) Listening in order to support another person through a crisis

Question 6:


a) s the speaker competent and impartial?
b) Is the speaker knowledgeable and fluent?
c) Is the speaker compassionate and energetic?
d) Does the speaker use a professional vocabulary and is he or she broadly knowledgeable?

Question 7:


a) To hear the key details of a message
b) To offer advice or solve a problem
c) To evaluate a speaker for accuracy and objectivity
d) To help another person solve a problem

Question 8:


a) When the speaker is an expert in the area
b) When the speaker is an expert in the area and the recipient is experiencing a dilemma
c) When the speaker seems concerned about the recipient
d) When advice has been requested and when the speaker seems concerned about the recipient

Question 9:


a) A response that reassures, comforts, or distracts the listener
b) A response that elicits additional information
c) A response that makes the listener think further about the problem
d) A response that gives advice or direction

Question 10:


a) A response that gives advice or direction
b) A response that evaluates the speaker’s message positively or negatively
c) A response that makes the listener think further about the problem
d) A response that reassures, comforts, or distracts the listener