Higher Education

Oxford University Press is a department of the University of Oxford. It furthers the University's objective of excellence in research, scholarship, and education by publishing worldwide.

Understanding Human Communication, Third Edition: Chapter 7

Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the Submit my answers button at the bottom of the page to receive your results.

Question 1:


a) The setting in which communication takes place
b) The emotional tone of a relationship
c) The frequency of conflict in a relationship
d) The non-verbal messages that accompany verbal communication

Question 2:


a) Language that judges another person
b) Language a person uses in an assertive, calm context
c) Language that demonstrates empathy
d) Language a person uses to give away control of the situation

Question 3:


a) It focuses on the problem, not on the communicators.
b) It expresses the sender’s lack of interest in the receiver.
c) It suggests the sender is not trying to manipulate the receiver.
d) It is desirable for fair and open communication.

Question 4:


a) A message used to signal a shift from aggression to assertiveness
b) A message used to disrupt communication
c) A message used to demonstrate empathy and compassion
d) A message that tries to impose an outcome on its receiver

Question 5:


a) If one party is not aware of the problem, there is no conflict.
b) All situations have the potential to become conflicts.
c) Everyone has problems but only some people talk about them.
d) Conflict refers only to verbal issues, not physical issues.

Question 6:


a) The style of openly accepting conflict and engaging directly
b) A response that deals with conflict by showing the other party another point of view
c) The style of pretending to agree but secretly intending not to follow through
d) A response that deals with conflict by giving in to the other party

Question 7:


a) True
b) False

Question 8:


a) True
b) False

Question 9:


a) True
b) False

Question 10:


a) True
b) False