Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the Submit my answers button at the bottom of the page to receive your results.

Question 1:

What is a communication climate?
a) The setting in which communication takes place
b) The emotional tone of a relationship
c) The frequency of conflict in a relationship
d) The non-verbal messages that accompany verbal communication

Question 2:

What is “you” language?
a) Language that judges another person
b) Language a person uses in an assertive, calm context
c) Language that demonstrates empathy
d) Language a person uses to give away control of the situation

Question 3:

When we talk about communication climates, what is important about neutrality?
a) It focuses on the problem, not on the communicators.
b) It expresses the sender’s lack of interest in the receiver.
c) It suggests the sender is not trying to manipulate the receiver.
d) It is desirable for fair and open communication.

Question 4:

What is a controlling message?
a) A message used to signal a shift from aggression to assertiveness
b) A message used to disrupt communication
c) A message used to demonstrate empathy and compassion
d) A message that tries to impose an outcome on its receiver

Question 5:

Why do we say that conflict is an expressed struggle?
a) If one party is not aware of the problem, there is no conflict.
b) All situations have the potential to become conflicts.
c) Everyone has problems but only some people talk about them.
d) Conflict refers only to verbal issues, not physical issues.

Question 6:

What is accommodation in conflict?
a) The style of openly accepting conflict and engaging directly
b) A response that deals with conflict by showing the other party another point of view
c) The style of pretending to agree but secretly intending not to follow through
d) A response that deals with conflict by giving in to the other party

Question 7:

It is impossible to eliminate conflict, so the best strategy is to try to avoid it.
a) True
b) False

Question 8:

Insulting another person in a meeting and then brushing it off by saying “I was just kidding around” is a form of passive aggression.
a) True
b) False

Question 9:

Before you engage in a difficult conversation, you must understand that the problem is yours.
a) True
b) False

Question 10:

High-context cultures value assertive behaviour and aggressiveness.
a) True
b) False

Higher Education

Understanding Human Communication, Third Edition: Chapter 7