Chapter 10 | Higher Education | Oxford University Press Canada

Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the Submit my answers button at the bottom of the page to receive your results.

Question 1:

Speaker: I'm really worried about trying to meet all of my obligations this semester. There's just so much to do! Listener: Yeah, I guess we're all overwhelmed. I had to work every day last weekend! The listener's response is an example of _____________.
a) verbal aggression
b) a tangential response
c) an irrelevant response
d) an ambiguous response
e) an impersonal response

Question 2:

Attacks against our presenting selves are called ___________.
a) face-threatening acts
b) face-saving acts
c) defensive communication
d) offensive communication
e) focused communication

Question 3:

Speaker: Lorinda makes me so mad when she's late. Listener: Lorinda? Yeah, but she's great. We went to a party together and had a fantastic time. The listener's repsonse is an example of _________________.
a) verbal aggression
b) a tangential response
c) an irrelevant response
d) an ambiguous response
e) an impersonal response

Question 4:

Studies of satisfied and unsatified married couples indicate that satisfied couples ______________.
a) don't complain
b) tend to make more personal complaints
c) tend to escalate the conflict episodes
d) tend to complain indirectly
e) tend to offer behavioural complaints

Question 5:

Which of the following is not a level of confirming communication?
a) recognition
b) acknowledgment
c) compliment
d) endorsement
e) all four are levels

Question 6:

Research on defensiveness suggests that men and women are equally defensive about topics such as their hair and clothes.
a) True
b) False

Question 7:

It is easiest to identify disconfirming communication by observing responses to others' messages.
a) True
b) False

Question 8:

In order to give an endorsing response, it is necessary to agree with everything that the speaker is saying.
a) True
b) False

Question 9:

Gibb's notion of spontanteity means sharing whatever you're thinking as soon as it crosses your mind.
a) True
b) False

Question 10:

'We' language is usually associated with controlling communication.
a) True
b) False

Higher Education

Interplay: The Process of Interpersonal Communication - Quiz 10