Higher Education

Oxford University Press is a department of the University of Oxford. It furthers the University's objective of excellence in research, scholarship, and education by publishing worldwide.

Interplay: The Process of Interpersonal Communication - Quiz 10

Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the Submit my answers button at the bottom of the page to receive your results.

Question 1:


a) verbal aggression
b) a tangential response
c) an irrelevant response
d) an ambiguous response
e) an impersonal response

Question 2:


a) face-threatening acts
b) face-saving acts
c) defensive communication
d) offensive communication
e) focused communication

Question 3:


a) verbal aggression
b) a tangential response
c) an irrelevant response
d) an ambiguous response
e) an impersonal response

Question 4:


a) don't complain
b) tend to make more personal complaints
c) tend to escalate the conflict episodes
d) tend to complain indirectly
e) tend to offer behavioural complaints

Question 5:


a) recognition
b) acknowledgment
c) compliment
d) endorsement
e) all four are levels

Question 6:


a) True
b) False

Question 7:


a) True
b) False

Question 8:


a) True
b) False

Question 9:


a) True
b) False

Question 10:


a) True
b) False