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Interplay: The Process of Interpersonal Communication, Third Canadian Edition - Student Practice Quiz - Chapter 12

Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the Submit my answers button at the bottom of the page to receive your results.

Question 1:


a) orientation
b) reinforcement
c) endorsement
d) emergence
e) conflict

Question 2:


a) formal communication
b) informal communication
c) horizontal communication
d) upward communication
e) downward communication

Question 3:


a) Anonymous, computer-mediated negotiations are more influenced by the cultural background of the negotiators than are face-to-face negotiations.
b) Without the non-verbal communication information available in face-to-face negotiations, Web-based, anonymous negotiators feel a high level of social uncertainty, which results in tied behaviour closer to their own cultural norms.
c) Researchers found several effects of culture on the participants’ expectations before the negotiations as well as on the negotiators’ behaviour during negotiations.
d) All of the above.
e) None of the above.

Question 4:


a) Be prepared.
b) Send a note of thanks.
c) Don’t prepare; just keep calm.
d) Buy yourself a new outfit, accessorized with shoes.
e) Call your mother and/or father.

Question 5:


a) sociability
b) distribution of power
c) tolerance of new ideas
d) emotional support
e) All of the above.

Question 6:


a) True
b) False

Question 7:


a) True
b) False

Question 8:


a) True
b) False

Question 9:


a) True
b) False

Question 10:


a) True
b) False