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Understanding Human Communication, Third Edition: Chapter 10

Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the “Submit my answers” button at the bottom of the page to receive your results.

Question 1:


a) Decision-making in a group with a flattened hierarchy
b) The process of eliciting feedback from group members as individuals to protect them from criticism
c) Decision-making that excludes the group’s leadership
d) The development of solutions that involve the people who will be affected

Question 2:


a) A problem-analysis method that looks at factors helping and hindering the group
b) A style of leadership analysis that examines strengths and traits
c) A retrospective analysis of the factors that contribute to groupthink
d) A method of gaining member and public buy-in through learning about stakeholders’ concerns

Question 3:


a) When there is no leader in the group
b) When two or three members are struggling to assert leadership
c) When the group faces a dilemma that has no positive outcome
d) When group members are likely criticize others’ contributions

Question 4:


a) Authoritarian leadership
b) Democratic leadership
c) Laissez-faire leadership
d) Dictatorial leadership

Question 5:


a) Orientation stage
b) Compromise stage
c) Emergence stage
d) Reinforcement stage

Question 6:


a) True
b) False

Question 7:


a) True
b) False

Question 8:


a) True
b) False

Question 9:


a) True
b) False

Question 10:


a) True
b) False