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Higher Education


Louise Harms and Joanna Pierce

Working with People : Communication Skills for Reflective Practice, Canadian Edition
ISBN 13: 9780195433548

About the Book

Now in a Canadian edition, Working with People is a multidimensional guide to interpersonal communication in the human services. Seamlessly integrating Canadian research and examples, the text offers practical instruction on the basics of relationship-building, interviewing, assessment, and in-the-field communication, with case studies from experienced practitioners throughout.Students will learn about the worker-client relationship, the steps involved in developing discipline-specific communication skills, and the importance of cross-cultural knowledge and self-awareness on the part of the case worker.

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