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Higher Education

Interplay: The Process of Interpersonal Communication, Third Canadian Edition - Student Practice Quiz - Chapter 10

Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the Submit my answers button at the bottom of the page to receive your results.

Question 1:

a) avoidance
b) compromise
c) collaboration
d) competing
e) accommodating

Question 2:

a) power
b) accommodation
c) triumph
d) compromise
e) None of the above.

Question 3:

a) Accommodation and interpretation
b) Intention and consequence
c) Frustration and manipulation
d) Respect and avoidance
e) None of the above.

Question 4:

a) Men are better listeners.
b) Women are more concerned with others' feelings.
c) Men are more direct.
d) All of the above.
e) None of the above.

Question 5:

a) Short-sightedness
b) Losing sight of the original issue
c) Unwillingness to cooperate
d) Polarization
e) Personalization

Question 6:

a) Email allows the sender to carefully consider and compose his or her message and has the potential to be perceived as more polite and non-threatening than some face-to-face encounters.
b) Email has the potential to reduce the incidence of heated exchanges between people engaged in ongoing conflicts
c) In email communication, the absence of non-verbal cues that help us decipher the relational tone of the message, combined with the inhibition we might feel because the receiver is not physically present, can ease a tense situation.
d) A and B only.
e) None of the above.

Question 7:

a) True
b) False

Question 8:

a) True
b) False

Question 9:

a) True
b) False

Question 10:

a) True
b) False

Question 11:

a) True
b) False