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Higher Education

Understanding Human Communication, Third Edition: Chapter 1

Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the “Submit my answers” button at the bottom of the page to receive your results.

Question 1:

a) We communicate through verbal and non-verbal channels.
b) We don’t communicate to others; we communicate with them.
c) We communicate to meet our physical, social, and identity needs.
d) We cannot not communicate.

Question 2:

a) What works in one setting might fail in another.
b) More communication will likely solve a problem.
c) Everybody shares common communication skills and styles.
d) I should consistently use the same communication skills.

Question 3:

a) Feeling sorry for the other person
b) Reserving your judgement about the other person
c) Communicating honestly with the other person
d) Understanding the other person’s point of view

Question 4:

a) Limited use of labels, high degree of information exchange, and idiosyncratic social rules
b) Unequal participation, limited feedback, and a tendency for members to pressure others to conform
c) Limited information exchange, great dependence on context, and a long social hierarchy
d) Explicit information exchange, limited use of context, and a short social hierarchy

Question 5:

a) Every communication situation is bound by social rules
b) Communication involves verbal and non-verbal signals
c) No single person or event causes another person’s reaction
d) Communicators imitate the styles of their role models

Question 6:

a) True
b) False

Question 7:

a) True
b) False

Question 8:

a) True
b) False

Question 9:

a) True
b) False

Question 10:

a) True
b) False